Customer Service
Every product we sell is backed by a 1-year ADAS Outlet limited warranty.
Products purchased from ADAS Outlet carry a 1-year ADAS Outlet limited warranty; where the manufacturer provides longer coverage (e.g., 5-year parts on lifts), that manufacturer warranty also applies. The ADAS Outlet warranty runs from the date of purchase and covers defects in materials and workmanship under normal professional use.
Where a manufacturer provides coverage beyond one year, such as 5-year parts coverage on lifts and hydraulic jacks, that manufacturer warranty also applies under the manufacturer's own terms. For eligible Autel diagnostic tablets, an active Autel Total Care Program (TCP) subscription includes software updates, current vehicle coverage, technical support and a manufacturer warranty extension while the subscription remains active.
If your order arrives damaged or defective, note it on the carrier's paperwork, take photos and contact us right away so we can make it right.
1. Submit a request through our Talk to an Expert or Contact form with your company name, email, order number, device model, serial number and a description of the issue.
2. Our team reviews eligibility and, where needed, issues a Return Goods Authorization (RGA).
3. We coordinate the repair or replacement, including with the manufacturer where applicable, and keep you updated until the claim is resolved.
Please do not return equipment without an RGA.
The warranty does not cover misuse, accidents, improper installation, unauthorized modification or repair, normal wear, or consumable items. Software subscriptions and renewals are governed by the publisher's terms.
Our product specialists are here to help with warranty, setup and support questions.
