ADAS calibration, diagnostic scan tools and software for professional repair shops
ADAS calibration, diagnostic scan tools and software for professional repair shops
Customer Service
Our policy for returns, exchanges and refunds on equipment, targets, accessories and software.
Eligible items may be returned within 30 days of delivery. To qualify, items must be unused, in the same condition you received them, and in their original packaging with all components, manuals and accessories included.
All returns require prior authorization. Contact us through our contact form with your order number, the items you wish to return and the reason for the return. We will reply with return instructions. Returns sent without authorization, or sent directly to the manufacturer, may not be accepted.
Software, software renewals, upgrade cards and activation codes cannot be returned once delivered or activated. Special-order, custom-configured and installed or used equipment is not eligible for return unless it arrived defective.
Calibration frames, automated systems, cabinets and lifts must be returned on a pallet in their original packaging. Return freight costs are the responsibility of the customer unless the return is due to our error or a defective product. A restocking fee may apply to returned freight items and will be confirmed when the return is authorized.
Inspect your delivery on arrival and note any damage on the carrier’s delivery receipt. Report damaged, defective or incorrect items to us as soon as possible so we can arrange a replacement, repair or refund.
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error.
Products are covered by the manufacturer’s warranty where applicable. Contact us and we will help you with the warranty process.
