Help Center
Answers to common questions about ordering, shipping, returns and choosing equipment. If you do not see your question here, our team is ready to help.
Parcel-shipped items (targets, accessories, tablets, scan tools and software) can be added to your cart and bought online. You will receive an email confirmation once your order has been accepted, and you can track orders in My Account. Large equipment shipped by freight, such as lifts, calibration frames and full calibration systems, is quote-only: use the Request a freight quote / Talk to an expert button on the product page and our team will follow up promptly with pricing and freight details.
Yes. Use our Request a Quote form with your list of items and the number of bays or locations, and we will prepare pricing for you.
Use our Talk to an Expert form. Tell us about your shop, the vehicles you service and the work you want to bring in house, and our team will follow up to help you compare options.
Coverage varies by tool and software package. Check the product listing, then send us the makes and model years you see most often through the Talk to an Expert form and we will help you confirm coverage.
Small items ship free and tablets and mid-range equipment ship for a $40 flat rate per order, calculated in your cart. Calibration frames, automated systems, lifts and other large equipment ship by freight and are quote-only, with freight included in your quote. See our Shipping page for details.
Timing depends on the product and its availability. For a specific item, ask our team through the contact form or include the question with your quote request.
Returns, exchanges and refunds are covered in our Refund and Returns policy, including details for freight items and software.
Yes. Every product carries a 1-year ADAS Outlet limited warranty; where the manufacturer provides longer coverage (e.g., 5-year parts on lifts), that manufacturer warranty also applies. See our Warranty page for details and how to file a claim.
Yes. Browse Software and Renewals, or contact us with your tool's serial number and we will help you find the right renewal.
Online orders for parcel items are paid at checkout. Quote-only equipment shipped by freight is paid by wire transfer, ACH or another arranged method. For other arrangements, contact our team before ordering.
Use our contact form for general questions, Talk to an Expert for product guidance and Request a Quote for pricing. Our team replies by email.
