Shipping information

Order processing

Orders are processed after payment is confirmed. You will receive an order confirmation by email, followed by shipment details once your order leaves our facility or our supplier's warehouse.

Shipping rates

Available shipping methods and rates are calculated at checkout based on the items in your cart and your delivery address. For large or multi-item orders, request a quote and we will include freight in your pricing.

Freight deliveries

Calibration frames, automated systems, storage cabinets and lifts ship by freight carrier on a pallet. The carrier will contact you to schedule delivery. Please make sure someone is available to receive the shipment and that the delivery location can accept a palletized delivery. Lift gate or other special services can be arranged on request.

Inspecting your delivery

Inspect every shipment before signing the delivery receipt. Note any visible damage or missing cartons on the carrier's paperwork, take photos, and contact us through our contact form as soon as possible so we can open a claim with the carrier.

Software and digital products

Software renewals and upgrade cards may be delivered as a physical card or as an activation code sent by email, depending on the product.

Tracking your order

Tracking information is provided by email when available and can also be found in the order details of your account.